Effective Date: September 1, 2026
Welcome to Cubanoza SA. These Terms & Conditions govern your access to and use of the Cubanoza SA website and your purchase of products through our online store.
By accessing our website, placing an order, or purchasing products from Cubanoza SA, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
⚠️ Tobacco products are harmful to health and addictive for adults only.
1. Legal Age Requirement
All tobacco products offered by Cubanoza SA are intended strictly for adults aged 18 years and above.
By placing an order, you confirm and warrant that:
- You are 18 years of age or older.
- The information you provide during the ordering process is accurate and complete.
- You are legally permitted to purchase and receive the products ordered under the applicable laws and regulations.
Cubanoza SA reserves the right to request proof of age or identity before or at the time of delivery.
If the buyer’s age cannot be verified, Cubanoza SA reserves the right to refuse delivery and cancel the order without liability to the buyer.
If an order is found to have been placed by a person under the applicable legal age, Cubanoza SA reserves the right to cancel the order immediately.
2. Website Use
You agree to use the Cubanoza SA website only for lawful purposes and in accordance with these Terms & Conditions.
You must not:
- Use the website for any unlawful or fraudulent purpose.
- Attempt to gain unauthorized access to the website or its systems.
- Interfere with the operation, security, or functionality of the website.
- Provide false, misleading, or inaccurate information.
- Use the website to purchase products on behalf of a person who is not legally permitted to purchase them.
Cubanoza SA reserves the right to restrict or terminate access to the website where there is a reasonable basis to believe that these terms have been violated.
3. Products and Product Information
Cubanoza SA makes reasonable efforts to ensure that product descriptions, images, specifications, availability, and other information displayed on the website are accurate and up to date.
However, product packaging, labels, appearance, and other details may occasionally vary from the images or descriptions displayed online.
Product availability is subject to change without prior notice.
Cubanoza SA reserves the right to:
- Correct errors or inaccuracies in product information.
- Update product descriptions and specifications.
- Limit quantities available for purchase.
- Remove products from the website at any time.
- Cancel orders where a product is unavailable or cannot be supplied.
4. Orders and Order Acceptance
When you place an order through Cubanoza SA, you are making a request to purchase the selected products.
An order confirmation does not necessarily constitute final acceptance of the order. Cubanoza SA reserves the right to review and accept or reject an order for legitimate reasons, including:
- Product availability.
- Incorrect or incomplete customer information.
- Payment issues.
- Inability to verify the customer’s age.
- Suspected fraudulent or unauthorized transactions.
- Delivery restrictions.
- Errors in product pricing or information.
If an order is cancelled after payment has been received, any eligible refund will be processed in accordance with our Shipping, Returns & Exchange Policy and the applicable payment provider’s procedures.
5. Prices and Payments
All product prices displayed on the website are stated in Saudi Riyals (SAR) unless otherwise specified.
Applicable taxes, delivery charges, and other fees, where relevant, will be displayed during the ordering process.
Customers are responsible for providing accurate payment and billing information.
Cubanoza SA reserves the right to correct pricing errors and, where necessary, cancel an order affected by an obvious pricing or system error.
Orders will only be processed after successful payment authorization or confirmation of the applicable payment method.
6. Shipping and Delivery
Cubanoza SA aims to provide reliable delivery services throughout the Kingdom of Saudi Arabia.
Al-Khobar, Dhahran & Dammam
We offer free delivery for orders of SAR 400 or more within Al-Khobar, Dhahran, and Dammam.
Eligible deliveries in these areas may be arranged directly through a Cubanoza SA store representative.
Other Saudi Cities
Orders to other cities across Saudi Arabia may be delivered through a third-party courier company.
Applicable delivery fees and estimated delivery times may vary according to the destination, order size, and courier service.
Customers are responsible for providing accurate delivery details and contact information.
For complete information regarding delivery charges, delivery areas, and conditions, please refer to our Shipping, Returns & Exchange Policy.
7. Age Verification at Delivery
Because tobacco products are restricted to adults, Cubanoza SA may require the recipient to provide appropriate proof of age or identity at the time of delivery.
If the recipient cannot establish that they meet the applicable legal age requirement, Cubanoza SA or its delivery representative may refuse to hand over the order.
In such circumstances, the order may be cancelled in accordance with our applicable policies.
8. Tobacco Product Disclaimer
⚠️ Tobacco products are harmful to health and addictive.
Tobacco products should only be purchased and used by adults who meet the applicable legal age requirements.
By purchasing tobacco products from Cubanoza SA, you acknowledge that tobacco use carries health risks and that you are responsible for making your own informed decisions regarding the purchase and use of such products.
Cubanoza SA does not represent tobacco products as safe or risk-free.
9. Product Storage and Handling
Customers are responsible for properly storing and handling products after delivery.
Cubanoza SA is not responsible for damage, deterioration, or changes in product quality resulting from improper storage, handling, environmental conditions, or use after the product has been delivered to the customer.
Customers should follow any applicable storage instructions provided with the product.
10. Returns, Exchanges and Refunds
Due to the nature of tobacco products, returns and exchanges are subject to specific conditions.
Products generally cannot be returned or exchanged if the packaging has been opened or the original seal has been broken.
Eligible claims may include products that:
- Arrived damaged or defective due to shipping.
- Have a clear manufacturing defect.
- Are different from the product ordered.
- Have expired or have an unusually close expiry date at the time of delivery.
Eligible claims must generally be submitted within 3 days of receiving the order and are subject to review and verification by Cubanoza SA.
For complete details, please refer to our Shipping, Returns & Exchange Policy.
11. Customer Responsibilities
When placing an order, you agree to:
- Provide accurate and complete personal, delivery, and contact information.
- Ensure that you meet the applicable legal age requirements.
- Ensure that the delivery address is correct and accessible.
- Provide any information reasonably required for age or identity verification.
- Inspect your order upon delivery and notify Cubanoza SA promptly of any eligible issue.
- Follow appropriate product storage and handling requirements.
You are responsible for any consequences resulting from inaccurate or incomplete information provided during the ordering process.
12. Fraudulent or Unauthorized Transactions
Cubanoza SA reserves the right to cancel or suspend an order where there are reasonable grounds to suspect fraud, unauthorized payment activity, misuse of the website, or other unlawful activity.
Where necessary, information relating to suspected fraudulent activity may be provided to relevant payment providers, delivery partners, or competent authorities in accordance with applicable law.
13. Intellectual Property
Unless otherwise stated, all content available on the Cubanoza SA website, including logos, trademarks, text, product descriptions, graphics, images, designs, and other materials, is owned by or licensed to Cubanoza SA.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission from Cubanoza SA, except where permitted by applicable law.
14. Third-Party Services
Cubanoza SA may use third-party service providers for payment processing, shipping, delivery, website functionality, analytics, or other business operations.
Third-party services may be subject to their own terms and privacy policies.
Cubanoza SA is not responsible for the independent policies, systems, or actions of third-party service providers, except where liability cannot lawfully be excluded.
15. Website Availability and Accuracy
We aim to keep the Cubanoza SA website available and its information accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Website content may be updated, modified, suspended, or removed without prior notice where reasonably necessary.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Cubanoza SA will not be responsible for losses or damages arising from:
- Improper storage or handling of products after delivery.
- Incorrect information provided by the customer.
- Delivery delays caused by circumstances outside our reasonable control.
- Misuse of products by the customer.
- Website interruptions or technical issues beyond our reasonable control.
- Actions or delays caused by third-party service providers.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
17. Events Beyond Our Control
Cubanoza SA will not be responsible for delays or failure to perform its obligations where such circumstances result from events beyond our reasonable control.
Such circumstances may include, where applicable, natural disasters, severe weather, transportation disruptions, technical failures, government restrictions, regulatory changes, public emergencies, or other events that reasonably prevent or delay the fulfilment of an order.
18. Privacy and Customer Information
Customer information is collected and used for purposes including order processing, payment, delivery, customer service, age verification, and other legitimate business purposes.
For information about how customer information is handled, please refer to the Cubanoza SA Privacy Policy.
19. Changes to These Terms & Conditions
Cubanoza SA reserves the right to update or modify these Terms & Conditions when necessary.
Any updated version will be published on this page with the applicable effective date.
Customers are encouraged to review these Terms & Conditions periodically.
The terms applicable to an order will generally be those in effect at the time the order is placed, subject to applicable law.
20. Governing Law
These Terms & Conditions are intended to be interpreted and applied in accordance with the laws and regulations applicable in the Kingdom of Saudi Arabia.
Any disputes arising in connection with the website, products, or these Terms & Conditions will be handled in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
21. Contact Us
If you have any questions regarding these Terms & Conditions, your order, shipping, returns, exchanges, refunds, or age verification, please contact Cubanoza SA customer service:
Email: cubanozainfo@gmail.com
WhatsApp / Phone: +966 59 024 4792
For formal complaints, you may also use our Online Complaint Submission Form.
Please include your order number, purchase date, contact details, and a clear description of your inquiry or complaint so our team can review and respond appropriately.
Important Tobacco Notice
⚠️ Tobacco products are harmful to health and addictive for adults only.
By purchasing tobacco products from Cubanoza SA, you confirm that you meet the applicable legal age requirement and agree to comply with these Terms & Conditions and all applicable laws and regulations.