Effective Date: September 1, 2026
At Cubanoza SA, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, create an account, place an order, contact us, or use our services.
This Privacy Policy explains how Cubanoza SA collects, uses, stores, protects, and may share your information when you interact with our website and services.
By using our website or purchasing products from Cubanoza SA, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website, we may collect the following types of information:
1.1 Personal Information
When you place an order, contact us, or use certain website features, we may collect information such as:
- Full name
- Delivery address
- Billing address, where applicable
- Email address
- Phone or WhatsApp number
- Order details and purchase history
- Information provided when contacting customer service
- Information required for age or identity verification where applicable
1.2 Payment Information
When you make a purchase, payment information may be processed by our third-party payment service providers.
Depending on the payment method used, this may include payment-related information necessary to authorize and complete your transaction.
Cubanoza SA does not intentionally store complete payment card details on its own systems unless specifically required and legally permitted. Payment information may instead be processed securely by the relevant payment provider.
1.3 Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Time and date of visits
- Referring website or source
- Website interaction and usage information
- Cookies and similar technologies
This information helps us maintain website security, improve website performance, understand how visitors use our website, and provide a better shopping experience.
2. How We Use Your Information
We may use the information we collect for legitimate business and operational purposes, including:
- Processing and fulfilling orders.
- Arranging delivery and shipment of products.
- Processing payments.
- Verifying age and identity where required.
- Providing customer service and responding to inquiries.
- Managing returns, exchanges, refunds, and complaints.
- Communicating with you about your orders.
- Maintaining and improving our website.
- Preventing fraud, misuse, and unauthorized transactions.
- Protecting the security of our website and customers.
- Keeping appropriate business and transaction records.
- Complying with applicable laws, regulations, and legal obligations.
- Analyzing website performance and customer interactions.
- Sending marketing communications where permitted by applicable law and where required, with your consent.
3. Age Verification and Tobacco Products
Because Cubanoza SA sells tobacco products that are intended for adults only, we may collect and process information necessary to verify that customers meet the applicable legal age requirements.
We may request proof of age or identity before or at the time of delivery.
If age cannot be adequately verified, we may refuse delivery and cancel the relevant order in accordance with our Terms & Conditions.
We only seek to collect information reasonably necessary for age verification and related legal or operational requirements.
4. Cookies and Similar Technologies
Cubanoza SA may use cookies and similar technologies to operate and improve our website.
Cookies may help us:
- Keep the website functioning correctly.
- Remember certain preferences.
- Maintain shopping cart and session functionality.
- Understand how visitors use our website.
- Improve website performance and user experience.
- Support website security.
- Measure marketing and advertising performance, where applicable.
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.
5. How We Share Information
Cubanoza SA does not sell or rent your personal information to third parties.
We may share necessary information with trusted third parties when required to provide our services or operate our business, including:
Payment Service Providers
Payment providers may process payment information to authorize and complete transactions.
Courier and Delivery Companies
We may provide relevant customer information, such as name, phone number, and delivery address, to courier companies or delivery representatives so that your order can be delivered.
Technology and Service Providers
We may use third-party providers for services such as website hosting, technical support, analytics, security, communications, and other business operations.
Professional or Legal Advisors
Information may be shared where reasonably necessary with professional advisors, legal representatives, auditors, or other authorized parties.
Government or Law Enforcement Authorities
We may disclose information when required or permitted by applicable Saudi Arabian laws and regulations, or where necessary to protect our legal rights, customers, website, or business.
6. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites, payment providers, courier services, social media platforms, or other external services.
Cubanoza SA does not control the privacy practices of these third parties.
When you interact with a third-party service, your information may be subject to that provider’s own privacy policy and terms.
We encourage customers to review the privacy policies of third-party services before providing personal information to them.
7. Marketing Communications
Where permitted by applicable law, Cubanoza SA may use your contact information to send information about:
- New products
- Special offers
- Promotions
- Website updates
- Relevant company news
Where consent is required, we will obtain appropriate consent before sending marketing communications.
You may unsubscribe from promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, delivery updates, payment notifications, or responses to customer inquiries.
8. Data Security
Cubanoza SA takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures may include access controls, secure communications, authentication procedures, and appropriate technical safeguards.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account information and avoid sharing passwords or sensitive information with unauthorized persons.
9. Data Retention
Cubanoza SA retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing and maintaining transaction records.
- Providing customer service.
- Handling returns, refunds, exchanges, and complaints.
- Meeting accounting, legal, regulatory, and tax requirements.
- Resolving disputes.
- Preventing fraud and misuse.
- Protecting our legal rights and legitimate business interests.
When personal information is no longer reasonably required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
10. Your Privacy Rights
Subject to applicable laws and regulations, you may have rights regarding your personal information, which may include the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Request information about how your personal information is processed.
- Object to or request restriction of certain processing where applicable.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
Certain information may need to be retained where required by law or where there is a legitimate reason to do so.
To exercise an applicable privacy right, please contact us using the details provided in the Contact Us section.
11. Children’s Privacy
Our website and tobacco products are not intended for individuals who do not meet the applicable legal age requirements.
Cubanoza SA does not knowingly seek to collect personal information from individuals who are legally prohibited from purchasing tobacco products.
If we become aware that information has been submitted by an individual who is not legally permitted to use our services or purchase our products, we may take appropriate steps to delete or restrict that information where required.
12. International or Third-Party Data Processing
Some third-party service providers used by Cubanoza SA may process or store information using systems located outside the Kingdom of Saudi Arabia.
Where personal information is transferred or processed outside Saudi Arabia, Cubanoza SA will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate data protection requirements.
13. Fraud Prevention and Legal Compliance
We may collect and process information to detect, prevent, investigate, and respond to:
- Fraudulent transactions.
- Unauthorized payment activity.
- Attempts to circumvent age verification.
- Abuse or misuse of our website.
- Security incidents.
- Violations of our Terms & Conditions.
- Activities that may violate applicable laws or regulations.
We may share relevant information with payment providers, delivery partners, professional advisors, or competent authorities where reasonably necessary and legally permitted.
14. Changes to This Privacy Policy
Cubanoza SA may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal and regulatory requirements.
When changes are made, the updated version will be published on this page together with the revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Cubanoza SA handles your personal information, please contact us:
Email: cubanozainfo@gmail.com
WhatsApp / Phone: +966 59 024 4792
For privacy-related requests, please provide sufficient information for us to identify your request and, where applicable, verify your identity.
You may also use our Online Complaint Submission Form for formal complaints.
16. Important Notice
⚠️ Tobacco products are harmful to health and addictive for adults only.
By using the Cubanoza SA website and purchasing products from us, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information as described above, subject to your rights under applicable law.